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OTHER TECHNICAL INFORMATION BELOW:
Some of our video streams play in WINDOWS MEDIA PLAYER, and some use REAL PLAYER, FLASH or QUICKTIME. We are adding more and more streams to work with mobile devices, as well. Best to use FIREFOX browser from getfirefox.com if possible.
YOUR BROWSER to the newest version
STRONGLY SUGGEST Mozilla Firefox.
It's free, and it doesn't have some of the bugs of other browsers.
We think it's the most secure, most convenient browser. GET
IT HERE FOR FREE
was designed for and looks best on FIREFOX, SAFARI and IE,
version 5 or higher. AOL users....you MUST set image compression
to be TURNED OFF in order to see these pictures clearly. To do
so, go to preferences, then WWW preferences, and turn off image
compression. Older WEB-TV users may experience
some unusual circumstances within the membership area and should
notify us of any problems. MAC users, see down below.
monitor resolution to 1024 x 768 OR HIGHER. Also, color
depth should be set to MILLIONS of colors or minimum of
16 bit on a PC. Click
here for instructions.
FOR VIEWING STREAMING MEDIA
To view video
clips, users must have RealPlayer version 8 or higher available
at Real.com for free
NOTE: IF YOU ARE USING THE WINDOWS VISTA operating system, please consult the real.com website for information about using REAL PLAYER
here to download the free Real Player Basic
Video clips are set to work on either a standard modem or fast
broadband connection (you choose which you are on), but please
note that ANY streaming video on a standard modem is likely to
be somewhat choppy and blurred (it's a result of the technology,
not of anything we're doing).
PROBLEMS VIEWING THE STREAMS?
this if you are having problems playing the streams or webcam
shows, or you just want to make viewing them a lot easier
MAKE IT WORK? CONTACT webmaster AT hugemuscle.com
NEVER CLOSE THE REAL PLAYER WINDOW
WHILE VIEWING STREAMS and click PLAY BUTTON TWICE
you open the first stream, your Real Player window will pop up
and you will probably be prompted for your password. Once you
enter it, the stream should begin to play shortly thereafter.
WHEN YOU ARE FINISHED WITH THAT STREAM, DO NOT CLOSE the Real
Player window; instead, just go and choose another stream to begin
playing (leaving Real Player open). This will make things a LOT
easier, because you won't have to wait for Real Player to open
for each clip, and you won't have to keep re-entering your password
for each stream. PLUS, it makes the clips LOAD and begin playing
a lot faster!
If you get any errors in Real Player, try clicking the PLAY button twice.
ALLOW 10-15 seconds FOR STREAMS TO START,
ESPECIALLY THE 1ST STREAM YOU PLAY
streams may take a few seconds to load in and begin playing, and
the image may appear frozen or black for the first 10 seconds
or so, even though you hear audio. This is normal, and is just
the stream buffering (loading in) for you to view. You can shorten
the time for this by following the tips in #1 above.
PROBLEMS WITH STREAMS ON A MACINTOSH COMPUTER
you open streams or download shows on a Mac, you sometimes will
see them download in your download manager window, and they will
go to your DOWNLOADS folder or somewhere else that you've designated
for downloads. Often you can click on that download, which ends
in .ram, to make them play, and if the download ends in .rm instead,
and does not play, you can try changing it to .ram to make it
play. This is for Macs only (as PC's should play the file properly).
WATCHING THE STREAMS ON A REGULAR TV SET
you may be able to get an adapter that sends the signal from your
PC or Mac to a regular television set, if you want to watch the
streams on a regular TV. Ask at your local computer store, and
be sure to take the specs or model # of your computer so they
know what the inputs and outputs are. Remember, the clarity and
size of the streams won't change, just because it's on TV...it's
just another way to view it that is separate from a computer monitor.
WHAT ABOUT THE SIZE or CLARITY ON CLIPS?
media is best viewed on a BROADBAND (cable or DSL) connection,
and we have optimized the broadband clips to provide smooth operation
and clear video. We also offer dialup (56k) clips on many titles,
but these will always be a lot blurrier, because they need to
run over standard phone line modems. For the best clarity, get
HOW IS DOWNLOADING SHOWS DIFFERENT FROM VIEWING STREAMS?
this site, we have some streams that will begin playing when you
click the link, and others which you need to download first before
viewing. If it tells you to download a show or stream, RIGHT CLICK
the link and SAVE TARGET AS (on a PC) or download it on a Mac.
This can take 10 to 20 minutes on broadband, depending on the
size, and is not recommended for 56k modems unless you're extremely
POP UP BLOCKERS...
the Real Player window won't open, consider configuring your pop-up
blocker to allow Real Player to open
WHAT IF YOU GET AN ERROR MESSAGE
WHEN PLAYING A STREAM
THE STREAM JUST DOESN'T PLAY?
you see an error message while attempting to play a stream, it
is usually caused by something on your computer blocking the stream
(for instance, a FIREWALL or security software like NORTON SECURITY).
TRY CLICKING THE PLAY BUTTON A SECOND TIME, this often resolves it. Sometimes, you need to consider temporarily disabling or configuring a firewall to accept the streams.
option is to configure Norton security sofware as follows:
"Delete/Remove the RealPlayer program from Norton programs
list and then open RealPlayer, you should get a prompt from Norton
whether you want to allow this program to access the internet,
at that time select allow"
If you are trying to
view streaming video from behind a corporate firewall or proxy
server, you may need to contact your company's Information Technology
(IT) department and have your administrator verify that your company
firewall or proxy server has been configured to allow streaming
Real video to pass through. Please visit Real.com's Knowledge
Base at www.real.com and do keyword searches for "firewall"
and "real player" for firewall and proxy server configuration
Listed here are other
possible causes that may be preventing you from viewing streaming
video, either on your corporate WAN or your personal computer:
If your computer has
a Winsock Proxy Client application installed, this may be causing
your problem. We've found through experience that there appears
to be a conflict between RealOne Player and this very old and
outdated proxy client software. Uninstalling this old proxy client
software should allow streaming video to play correctly in RealOne
Player. If this is your work computer, contact your company's
IT department before attempting to change your computer! They
may have specific policies or guidelines in place for your company's
If you are running
any personal firewall software on your computer (example: Zone
Alarm, Norton Internet Security, etc.) make sure your personal
firewall software has also been configured to allow Real Player
to access the Internet.
MAKE IT WORK?
CONTACT webmaster AT hugemuscle.com
with SPECIFICS of any error messages
and INFO on your computer setup.
Ask Us for
here for more help